No comment, no apologies, no empathy with my desperate situation, just the link. The reply I got was a link to the "how to do restore" page. As a final straw, I reached out to support with a pleed for mercy. They are impossible to reach except through chat, where they have highly trained a**holes that will add insult to injury by telling you it is all your fault.
#Mozypro phone number Pc#
And when your pc finally crashes and you need to restore, you are basically f***ed.
#Mozypro phone number software#
So if their software fails (without any notice or warning or alert) they will delete your backup, they will take the disk space that you are continually paying for, and give it to somebody else.
#Mozypro phone number install#
I contacted customer support through chat, and the douchebag on the other end basically said "your data is gone, it is all your fault, but let me help you install Mozy on your new pc" As if I would ever use them again.Īs it turns out, Mozy has a 30 day retention policy, which means they automatically delete ALL backups after 30 days. Which is strange, because I checked every week there was a "successful backup" notice on my mozy app. I was stupid to trust them, because when my hard drive crashed, it turned out that my backup had not been running for six months. I used them to back up my most precious valuables - ten years of photos of my kids and family. What is concerning about this company is how the employees are clearly trained to block complaint escalation and blame the customer for technical issues with the software. The customer service/manager just kept repeating a script about how the payment conditions were in the contract, and shouldn't contracts be honored? Her attitude was, "what kind of world would this be if people didn't honor contracts?" I told here that I found this site, and the general consensus was that their customer service was terrible, and that if anything went wrong customer service said it was the customer's fault. I again repeatedly requested that they give me a refund for extra payment drawn from my account. Turns out anyone answering the phone is instructed to say that they are a manager, so you cannot escalate a complaint. They said I did, and that it was my fault if I didn't get the information. I told them that I did not have that information beforehand. When I called, the customer service person said that I had to cancel so many days before the date the fee drawn from my account. They charged me after the cancellation date. When I was able to back up unlimited files for a low fixed price with CrashPlan, I cancelled MozyPro service. Instead I watched and tested the backups regularly. At the time I did not cancel, because of the lack of competition. Both times (like other people posting on this site), they told me it was my fault. During that time, I had two instances where I figured out that the service had not backed up my files for several months. PC CANADA IS NOT REPONSIBLE FOR DAMAGES OCCURED DURING SHIPPING OR CUSTOMER ASSEMBLY.Terrible customer service. SHIPPING AND SERVICE CHARGES ARE NON-REFUNDABLE. SOME ITEMS MAY NOT BE ELIGIBLE FOR CREDIT OR REFUND OR EXCHANGE. OPENED RETAIL PRODUCT AND ALL SPECIAL ORDER ITEMS, DEFECTIVE OR NOT ARE SUBJECT TO A 25% RESTOCKING FEE. PC CANADA ASSUMES NO LIABILITY OR RESPONSIBILITY FOR ANY ERRORS OR OMISSIONS IN THE CONTENT ON THE SITE.
WHILE PC CANADA USES ALL REASONABLE EFFORTS TO INCLUDE ACCURATE AND UP-TO-DATE INFORMATION ON THE SITE, PC CANADA MAKES NO WARRANTIES OR REPRESENTATIONS AS TO THE SITE'S ACCURACY. ALL PRICING IS IN CANADIAN DOLLARS.įOR ALL PRICES, PRODUCTS AND OFFERS, PC CANADA RESERVES THE RIGHT TO MAKE ADJUSTMENTS DUE TO CHANGING MARKET CONDITIONS, PRODUCT DISCONTINUATION, MANUFACTURER PRICE CHANGES, ERRORS IN ADVERTISEMENTS AND OTHER EXTENUATING CIRCUMSTANCES. INSTALLATION IS NOT INCLUDED IN THE ABOVE COMPONENT PRICING. PRICING SUBJECT TO CHANGE WITHOUT NOTICE.
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